Categories not showing up, but subcategories do have products

  • Resolved David Borrink

    (@davidborrink)


    3 years, 9 months ago

    I just migrated a site from Ecwid to WooCommerce via a cart service. All the products, categories and subcategories have come over. When I went to the Shop page and chose the display setting to be “categories”, only five of the ten main categories appears. The five that do show up have direct products attached to them. The five that do not show up have subcategories, and these subcategories DO have products attached to them.

    I have checked that the subcategories are properly listed under parent categories, and that they do have attached products.

    If I change one of the subcategories to be a main category, then it shows up on the shop page. Changing it back to a subcategory still winds up being “hidden”. I set the category pages display to be any of the three options of subcategories and/or products and I still do not get parent categories to show up on the shop page.

    I have also tried variations of the “display” settings in the category edit panels.

    I have tested a generic WordPress theme and the problem remains.

    Since all the products, categories and subcategories came over in the migration properly and appear to be attached correctly, I’m not sure what the problem may be. Especially when I can set a subcategory as parent and it does show up on the Shop page as well as the products attached to it when I click on it.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @tchris352,

    Thanks for reaching out.

    I understand you are having the same issues as the one mentioned in the thread.

    However, to align with forum best practices, please create your own thread and include a link to this one so that we can address your issue separately.

    You can create a new thread here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

    Thank you!

    I’ve just been through this work around and can confirm it is still working. One additional quirk. One of the categories was showing the wrong count. It seemed to be only reporting the number in one of the subcategories. I added another product to that subcategory and this refreshed the count in the parent category. Now all working fine.

    Many thanks.

Viewing 2 replies - 16 through 17 (of 17 total)
  • The topic ‘Categories not showing up, but subcategories do have products’ is closed to new replies.