Thanks for contacting us. Hope you are doing well.
Can you please share screencast video for what exactly happening step by step? So it will be helpful for us to assist you further.
Hope to hear from you soon.
Thanks & Regards,
WP Experts Support Team
Due to a lack of activity, We are going to mark this ticket as resolved. If you have any other issues, please feel free to open a new ticket.
Have a great day!
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