• Resolved rivkaneumann

    (@rivkaneumann)


    Hi!
    My category pages stopped working randomly. I tried disabling the plugins, to no avail. Sometimes it comes up blank, sometimes 500 error, and once i even got a 404. If you look at the site, everything else is working fine, just category pages don’t exist.
    Below is the system status.
    Thanks.

    
    ### WordPress Environment ###
    
    Home URL: https://candies2go.com
    Site URL: https://candies2go.com
    WC Version: 3.5.1
    Log Directory Writable: ?
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.5.1
    WC Database Prefix: wp_
    Total Database Size: 9.14MB
    Database Data Size: 8.14MB
    Database Index Size: 1.00MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.05MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_comments: Data: 0.02MB + Index: 0.02MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB
    wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB
    wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
    wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB
    wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
    wp_nextend2_smartslider3_slides: Data: 0.03MB + Index: 0.00MB
    wp_nm_personalized: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 2.90MB + Index: 0.08MB
    wp_postmeta: Data: 1.72MB + Index: 0.53MB
    wp_posts: Data: 3.15MB + Index: 0.10MB
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_snippets: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.01MB + Index: 0.03MB
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wp_usermeta: Data: 0.07MB + Index: 0.02MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wpda_form_fields: Data: 0.02MB + Index: 0.02MB
    wp_wpda_form_forms: Data: 0.02MB + Index: 0.00MB
    wp_wpda_form_subfields: Data: 0.02MB + Index: 0.03MB
    wp_wpda_form_submissions: Data: 0.02MB + Index: 0.03MB
    wp_wpda_form_submit_time: Data: 0.02MB + Index: 0.02MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    amn_wpforms-lite: 1
    attachment: 268
    custom_css: 2
    customize_changeset: 32
    elementor_library: 1
    et_pb_layout: 24
    feedback: 16
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    ml-slide: 1
    ml-slider: 1
    nav_menu_item: 19
    page: 12
    popup: 1
    popup_theme: 7
    post: 2
    product: 49
    product_variation: 169
    revision: 211
    shop_coupon: 5
    shop_order: 60
    wcbd_archive_layout: 1
    wcccf: 3
    wccf_product_field: 12
    wccpf: 2
    wcps: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (10) ###
    
    Duplicate Page: by mndpsingh287 – 2.9
    Popup Maker: by WP Popup Maker – 1.7.30
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.1.2
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.15.3
    
    WooCommerce Builder For Divi: by Abdou Aboelgit | DiviKingdom.Com – 2.1.5
    WooCommerce Custom Fields: by RightPress – 2.2.5 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.5
    Woocommerce Products Slider: by PickPlugins – 1.12.21 – Not tested with the active version of WooCommerce
    WooCommerce Square: by WooCommerce – 1.0.34
    WooCommerce: by Automattic – 3.5.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Bare bones for Divi
    Version: 1.0
    Author URL: https://www.divithemeexamples.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 3.17.6
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter rivkaneumann

    (@rivkaneumann)

    anybody?

    Plugin Contributor Gerhard Potgieter

    (@kloon)

    Hi, in WP-Admin go to WooCommerce -> System Status -> Logs and then select the fatal error log, there should be some details in there around what is causing the issue.

    This kind of problem however is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Category pages blank(white screen)’ is closed to new replies.