Hi @wilfried1954,
Please refrain from sending login info unless explicitly asked for with a few agreements written. It’s a liability (mail hijacking, loss of revenue, etc.) and I don’t want to be subjected to lawsuits.
This means that I’ll never ask for it because I don’t have the time to support 40k+ users in conjunction with legal information. Instead, I will try to replicate your WordPress environment.
So, I must ask you to change the password you sent.
That said, with Health Check, I can get all information I need.
After installing it, you can go to “Dashboard -> Health Check -> Debug Information” and use the copyer. With that information copied, you can send it to me confidentially via the aforementioned contact page ??
While you’re jumping on that ship, I’m going to check the code for any environmental bugs as this is no longer an edge case; because, we have more than 1 report.
Cheers!