Category Product Sync

Hi @rayeason,

However, when I am editing a products in wordpress with those categories selected, it will not save.

That is really odd. Could you confirm if the products matching these categories have the sync options set up for Facebook? Screenshot

I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you do that, you can paste the Gist link here in your reply.

That is really odd. Could you confirm if the products matching these categories have the sync options set up for Facebook? Screenshot

The sync options are not setup in facebook. They are setup in Facebook Marketing for the Woocommerce plugin.

`Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you do that, you can paste the Gist link here in your reply.`

Here is the system report.
<script src=”https://gist.github.com/rayeason/6c829d0bef454e4e34805e41281d687b.js”></script&gt;

Hi @rayeason,

Thanks for sharing the system status report.

Can you please elaborate more on when you say “it will not save”. Is there any error message being displayed? Or the page refreshes and your edits are not being saved?

Also, I would like you to run the following test as this kind of problem is usually caused by a conflict with another plugin.
?
The best way to determine this is to:

• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Looking forward to hearing back from you.

Can you please elaborate more on when you say “it will not save”. Is there any error message being displayed? Or the page refreshes and your edits are not being saved?

Clicking save in the editor does nothing. It does not save or give any error.

I have disabled all plugins but woocommerce. It saves. If I activate Facebook for Woocommerce (which is where the exclusion is), I get the following error:

`Facebook for WooCommerce
Close modal panel
This product belongs to a category or tag that is excluded from the Facebook catalog sync. It will not sync to Facebook.

To sync this product to Facebook, click Go to Settings and remove the category or tag exclusion or click Cancel and update the product’s category / tag assignments.`

There is no way to save unless I remove the excluded tags from the product.

https://drive.google.com/file/d/1jhMOOHChngnN9iFjuV65P2Gw7swa5CWQ/view?usp=drivesdk

It has something to do with the Facebook for Woocommerce plugin. Not the Woocommerce plugin itself.

Hi @rayeason ,

We’d like to take a closer look at your site to understand what might be causing this.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.