Booking is created before payment process in any case.?You need to activate the auto “approve / cancel bookings” option at the Booking > Settings > Payment page in Stripe or PayPal section.?Also you can activate auto cancellation of pending bookings that have no successfully paid status after a specific amount of time. You can activate this option at the Booking > Settings General page in the “Auto cancellation / approving” section.So if the booking is not approved, and do not have the successfully paid status, this booking can be auto canceled after a specific amount of time.?Or you can even activate to show the “Pending bookings as available dates” – you can activate this option at the Booking > Settings General page in Advanced section.But you need to be sure that all “good” bookings have to be approved or have successfully paid status.?Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the “return link” on PayPal site to your site, so Booking Calendar does not know that the payment is successful, and this booking can be auto canceled with that feature.?Stripe has to auto redirect to booking page automatically.?So sometimes it’s possible that the successfully paid bookings will not have this status and that’s why it can be auto-canceled, if you do not approve them.Ideally (for PayPal) you will need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal has to send the messages directly to your booking system.If you have activated the “auto cancellation” pending bookings that does not have successfully paid status during specific period of time, so then please recheck that you have correctly set time-zone at the WordPress > Settings > General page. Otherwise it’s possible that the time of creation of booking was already in the past and you have reached the time limit for auto cancelation of such bookings.?Also if you set to low time interval of auto cancelation, like 5 minutes and client not in the time about the payment, then it’s can be also the reason of this issue. Please increase time of auto cancelation at the Booking > Settings General page.?
