Causes a 500 error?!?

  • Resolved uninvolved

    (@uninvolved)


    1 year ago

    So, my site was timing out with a 500 error. Using the process of elimination, it turned out to be this plugin. If I enable it, it times out and throws a 500 error. If I disable it, the site loads just perfectly.

    The weirdness is, it hasn’t updated for a few days. The last time it updated (with automatic updates because I am not a filthy heathen) was five or so days ago.

    To complicate things, I have all the plugins enabled. All of them!

    But, nothing that has updated between now and then had anything to do with this. None of those changes should have resulted in this – and there were no updates just prior to the problem.

    It just broke, pretty much by itself.

    I’ve disabled the plugin and will enable it again when it next updates. I just figured I’d make you aware of this. If the problem exists after the next update, I’ll spend time digging into it to try to help you resolve this. For now, my plan is to just wait.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PARETO Digital

    (@paretodigital)

    Hi. Can you tell me which version you are using? And did you try downloading and installing the latest version (3.4.9) from here?

    Thread Starter uninvolved

    (@uninvolved)

    I’m using “Version 3.4.9” already, but I’ve got a few minutes to test.

    Thread Starter uninvolved

    (@uninvolved)

    For whatever reason, it’s surely beyond my skill level, this appears to be working. Then again, that version was working for a few days and then the error started happening.

    I’ll keep it enabled for the time being and will update this in the near future to let you know the results, be they positive or negative.

    Thanks.

    Plugin Author PARETO Digital

    (@paretodigital)

    Thanks. Keep us updated.

    Thread Starter uninvolved

    (@uninvolved)

    Sure enough, a few days later, it did the same thing.

    I can access the admin control panel. It’s just the front end that keeps falling over and throwing 500 errors. I tried on three different connections, just to eliminate that. (This time around, I was alert for it and didn’t get anyone reporting it to me.)

    I’m just going to leave it disabled for now. I’ll try again with the next version. Once again, I hadn’t changed anything. Fortunately, the outage was short-lived and I caught it quickly. Still, it does a number on my statistics. LOL

Viewing 5 replies - 1 through 5 (of 5 total)
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