Causes critical error with latest update

Hello @michaelmavromatis,

I hope things are going well for you. I am sorry to hear about the issue.

For further investigation, would you please share the site URL and Site info with us so we can review them?
kindly refer to this screenshot for copy site info:-
https://monosnap.com/file/dP0SsOYhF7tyw7dO8eGDbm9UUKkpHY

You can find the site info using a public platform such as pastebin.com. In case you would like to share it privately, send an email to [email protected] with this specific subject: ATTN: WPMU DEV support-wp.org. In the email body, include the form URL and the thread link: https://www.ads-software.com/support/topic/causes-critical-error-with-latest-update/.

I hope to hear from you soon.

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Thanks & Kind Regards,
Imran Khan

Hi Imran, Thanks for the quick reply. The site addresses is: https://auscounselling.com.au

Let me know if you need anything else.

Michael

• This reply was modified 2 months, 1 week ago by michaelmavromatis.

Hello @michaelmavromatis,

I appreciate your quick response here.

Thanks for sharing the screenshot and site URL. I could see you’re using the Mental Care Theme, which seems to be having some issues because we got a similar report from a user who has this same theme.

Since this is a premium theme and we don’t have access or a license to this, can you please check the theme support to see if they have any solution?

On the different side, you can share the debug logs that you share the error log of the site with us by following the given step: https://world.siteground.com/kb/can-export-error-logs/ or try this way if the first one didn’t work:- https://world.siteground.com/kb/wordpress-logs/

So we can share with the Forminator Developer and see if they can find any conflicts with the theme.

You can share the information using the steps mentioned in the initial reply.

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Thanks & Kind Regards,
Imran Khan

Thanks Imran, I have checked the error logs and this is what I get:

Good job! There are no errors found on your website recently.

I will follow your advice and get in touch with the developers of my theme. I appreciate the help!

Merry Christmas.

Hello @michaelmavromatis,

Good job! There are no errors found on your website recently.

It was possibly deleted after backup restoration. However, If your Hosting offers a staging site, you can create a staging site, turn on the Debug log on the Staging site and try updating Forminator to replicate the issue.

You’ll have more technical information and theme support to share with us.

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Thanks & Kind Regards,
Imran Khan