Causing Error on Products

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ThemeSupport

    (@themesupport)

    Thank you for contacting us.

    We are going to need to know what type of errors you are receiving. If you have any error logs that would greatly help.

    We will also need to know the versions of WordPress and PHP that you are using as well as the version of the Hide Category by User Role for WooCommerce plugin.

    Also, you will need to add us ([email protected]) as a user if you want us to take a look at the page you mentioned: https://agrofresh.octochemstore.com/wp-admin/edit.php?post_type=product

    • This reply was modified 1 year, 7 months ago by ThemeSupport.
    Thread Starter Mercedes

    (@octochem)

    Hide Category by User Role for WooCommerce V1.4.1

    ` WordPress Environment

WordPress address (URL): https://agrofresh.octochemstore.com
Site address (URL): https://agrofresh.octochemstore.com
WC Version: 7.9.0
REST API Version: ? 7.9.0
WC Blocks Version: ? 10.4.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 8.2.0
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 7.9.0
WC Database Prefix: wp_
Total Database Size: 39.67MB
Database Data Size: 29.53MB
Database Index Size: 10.14MB
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acf-field: 1
acf-field-group: 1
attachment: 115
custom_css: 2
et_pb_layout: 4
global_product_addon: 1
nav_menu_item: 34
page: 18
post: 1
product: 253
product_variation: 207
pw_bogo: 1
quantity-rule: 1
revision: 222
shop_coupon: 5
shop_order: 1742
shop_order_refund: 15
tablepress_table: 24
um_directory: 1
um_form: 3
vtmam-rule: 1
vtmax-rule: 2
wcccf: 3
wccpf: 2
wp_global_styles: 2
yith-wcbm-badge: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (40)

WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.0.4
Category Editor: by Kevin Heath – 3.8.3
Change Price Title for WooCommerce: by Kartik Parmar – 2.3
Classic Editor: by WordPress Contributors – 1.6.3
Code Snippets: by Code Snippets Pro – 3.4.2
Customer Specific Pricing for WooCommerce: by WisdmLabs – 4.6.8
Delivery Countdown Timer: by Arul Jayaraj – 1.0
Embed Any Document: by Awsm Innovations – 2.7.3
Export User Data: by Q Studio – 2.2.6
Far Future Expiration Plugin: by Tips and Tricks HQ – 1.6
WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 6.0.3
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9
Hide Category by User Role for WooCommerce: by ThemeSupport – 1.4.1
IgniteWoo Updater: by IgniteWoo.com – 3.0.4
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.8.0
Profile Extra Fields by BestWebSoft: by BestWebSoft – 1.2.7
Simple Custom CSS: by John Regan – 4.0.6
Simple Universal Google Analytics: by naa986 – 1.0.5
TablePress: by Tobias B?thge – 2.1.5
Twenty Eleven Theme Extensions: by Mike Walker
MozTools – 1.2

Spectra: by Brainstorm Force – 2.7.2
User Meta Lite: by User Meta – 3.0
User Role Editor: by Vladimir Garagulya – 4.63.3
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.2
Huge IT Video Player: by Huge-IT – 1.2.4
W3 Total Cache: by BoldGrid – 2.3.3
WooCommerce Address Book: by CrossPeak – 2.5.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.0
Extra product options For WooCommerce | Custom Product Addons and Fields: by ThemeHigh – 3.2.1
Woocommerce Checkout Terms Conditions Popup: by WC Marketplace – 1.2.2
WooCommerce Coupon Schedule: by Karolis Giedraitis – 0.1.2
WooCommerce Restrict Shipping: by IgniteWoo – 1.7.5
WooCommerce: by Automattic – 7.9.0
WP Activity Log for WooCommerce: by WP White Security – 1.5.2
WP All Import Pro: by Soflyy – 4.8.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.16

Smush: by WPMU DEV – 3.14.1
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.6
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.4

YITH WooCommerce Badge Management: by YITH – 2.19.0 Inactive Plugins (13)

Advertikon MinMax Product: by Advertikon – 1.0.0
CoBlocks: by GoDaddy – 3.0.4
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.5.0
Divi Builder: by Elegant Themes – 4.21.1
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.27
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Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.4
Simple JS Paste: by Matthew McDonald ([email protected]) – 1.1
Ultimate Member: by Ultimate Member – 2.6.9
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WooCommerce: Show Empty Categories: by Maje Media LLC – 1.1.5
WPC Composite Products for WooCommerce: by WPClever – 7.0.5
WP e-Commerce Simple Product Options: by Lee Willis – 2.0 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: db.php Must Use Plugins (2)

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
SSO: by Garth Mortensen
Mike Hansen – 0.4 Settings

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #672 - /terms/ Theme

Name: Divi
Version: 4.21.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-29 16:47:27 -05:00
Options: ?
Notes: 166
Onboarding: completed Action Scheduler

Complete: 442
Oldest: 2023-06-27 14:40:41 -0500
Newest: 2023-07-28 11:43:00 -0500

Failed: 16
Oldest: 2022-09-20 20:50:52 -0500
Newest: 2023-06-01 08:46:01 -0500

Pending: 2
Oldest: 2023-07-28 19:39:54 -0500
Newest: 2023-08-02 11:27:32 -0500 Status report information

Generated at: 2023-07-28 12:34:20 -05:00
`
    Plugin Author ThemeSupport

    (@themesupport)

    Thank you for sending the site status report, though we don’t recommend posting the entire report in a public forum.

    Unfortunately, since the errors you are experiencing are not logged in that report, it’s hard to understand the specifics of what is happening.

    We have been testing the plugin within our DEV environment and found no errors in our plugin. It could be incompatibilities with another plugin on your site. But without access we can only speculate.

    • This reply was modified 1 year, 7 months ago by ThemeSupport.
    Thread Starter Mercedes

    (@octochem)

    This is the error message I am receiving.

    /plugins/hide-category-by-user-role-for-woocommerce/public/public-ui-setup.php on line 154

    Plugin Author ThemeSupport

    (@themesupport)

    Thank you for your help with this.

    Could you kindly include the beginning part of the error log message? The part you provided only shows the location of the file causing the issue.

    Your assistance is much appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Causing Error on Products’ is closed to new replies.