Causing site to crash – Critical Error

  • Resolved jhuffman

    (@jhuffman)


    1 year, 6 months ago

    The Events Calendar is causing a critical error on my website. I contacted my hosting provider and they were able to deactivate it on the backend. This started on Saturday, August 26th.

    Once we did that it was back up as of August 28th. I tried to activate it today after checking all the other plugins and making sure WordPress (5.9.3) – was up to date. As soon as I activated it, my site crashed and I had to go in to deactivate the Events Calendar again.

    I would love to have the Events Calendar working as this is important for our library patrons to see what events are happening.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @jhuffman,

    For me to understand and learn more about your setup, could you provide the following version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Theme and Version
    5. The critical error that you get

    Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

    Meanwhile, it would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Best,

    Atousa

    Plugin Support Darian

    (@d0153)

    Hi @jhuffman

    I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review my previous response as it has been some time since we last heard from you.

    Plugin Support Darian

    (@d0153)

    Hi @jhuffman

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Causing site to crash – Critical Error’ is closed to new replies.