CC Field is missing

  • Resolved Tarun Paliwal

    (@tarun-paliwal)


    2 years ago

    Hi,
    I am using Forminator with elementor.

    When I use a form in elementor Tabs, the CC field exists in the first tab but it is missing in the second tab.

    I have tried to put both forms in the first tab, Both have the CC field.
    I have tried to put both forms in the second tab, Both don’t have CC fields.

    From these tests, it’s clear that the Strip CC field is working with only the first tab but not generating in the second or any other tab.
    Without field : https://prnt.sc/yd46JGx3KiOd
    With field : https://prnt.sc/7ZmxB6JBlExf

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @tarun-paliwal

    Sorry to hear you are having this issue.

    Unfortunately, it is an issue in the Forminator, the problem happens on PopUp & Tabs, there is a fix coming in Forminator 1.21, this version is already under development, for now, we suggest keeping it in the first tab, you can subscribe to receive updated about roadmap on https://wpmudev.com/roadmap/#forminator

    Best Regards
    Patrick Freitas

    Thread Starter Tarun Paliwal

    (@tarun-paliwal)

    Okay, I will wait for it.

    Thanks for Reply.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @tarun-paliwal,

    This is already resolved on the plugin side. Please make sure to update the plugin to the latest version to fix it.

    I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

    Thread Starter Tarun Paliwal

    (@tarun-paliwal)

    Hi, I am still having this issue.
    If I use the forminator field in normal elementor block, that works well but in Elementor Tab widgets, CC field doesn’t exist as my previous issue.
    This is also hard to get confirm that this issue generate with the forminator pro or elementor itself

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @tarun-paliwal

    If you are still experiencing the issue with the most recent Forminator version, we’d need to take a closer look.

    Could you please:

    1. share a link to the page(s) with form(s) in question on your site so we could see the issue “live”? It may be some test page but we need to see it on your real site in “real case like” scenario

    2. share a form itself with us? You can export the form by going to the “Forminator -> Forms” page and using “Export” option from the drop-down menu under the little “gear” icon next to the form in question; put the export code on pastebin.com service and share link to it in response below.

    Note: exporting form will export only the form itself and will not include submission data and Stripe keys/data – so it’s safe to share it.

    Kind regards,
    Adam

Viewing 5 replies - 1 through 5 (of 5 total)
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