CC field stopped sending CC #

  • Resolved Franklin Seal

    (@franklin-seal)


    1 year, 6 months ago

    After working fine for months, suddenly today at 5 PM the CC field stopped sending any info to Stripe so the transaction fails due to lack of cc #. But the Stripe connection is normal. The forminator form is returning the following error upon submission: “Invalid response body from API: Rate Limited: Too Many Requests (HTTP response code was 429, json_last_error() was 4)” even when I switch the CC field to test mode.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Franklin Seal

    (@franklin-seal)

    Also:
    1. I just noticed that the error says “http” not “https” — the entire site is https, so no clue why the forms with the credit card field are suddenly sending to Stripe with only http (but that would explain why Stripe is unable to accept it — it can only accept https.)

    2. This is happening with 7 out of 8 of our forms, all of which have the credit card field. The one form that does not have the credit card field works fine.

    Hi, I am having this same issue – started yesterday. Getting the same error on both live and test.

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @franklin-seal

    Can you export your form, upload it to google drive or dropbox and share a link in your next reply so that we could take a closer look a this?

    @ukhelpneeded can you open a fresh ticket here: https://www.ads-software.com/support/plugin/forminator/#new-topic-0 and also share your form there so we could follow both cases separately?

    Kind Regards,
    Kris

    Thread Starter Franklin Seal

    (@franklin-seal)

    Here’s the export of one of the 7 forms that is having the problem:

    https://www.dropbox.com/s/3f8q98s7ttxsss8/forminator-event-tickets-form-export.txt?dl=0

    Thread Starter Franklin Seal

    (@franklin-seal)

    Just checking — did you get my form?

    Thread Starter Franklin Seal

    (@franklin-seal)

    Turns out it was all Stripe’s fault (even though I did a thorough troubleshoot session with them first and they swore it wasn’t them.) I just received this, and my form is working again.
    ————————

    Hello,

    We’re writing to inform you that we recently identified a misconfiguration that would’ve caused excessive IP rate limiting resulting in 429 API error responses from 5/15/23 at 16:20 UTC – 5/16/23 at 19:03 UTC.. This has been corrected and should now be resolved.

    We’re deeply sorry for the disruption. Please let us know if you have any questions.

    —The Stripe team

Viewing 6 replies - 1 through 6 (of 6 total)
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