CC fields not showing – just goes straight to paid checkout page

  • Resolved thedesignpeople

    (@thedesignpeople)


    3 years, 8 months ago

    Hi,

    Having an issue with card fields not showing on the review and payment page using eWay. It shows under Credit card – pay securely using your credit card and then a place order button but when i do that it just goes to the checkout confirmed page.

    Any help would be gratefully appreciated!
    Nic

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • I don’t mean to hijack this thread, but want notifications on it if they get back to you as I’m having the same issue.
    It doesn’t seem isolated to any environment, but the plugin itself.
    Anyway, I won’t hijack like I said, just wanted notifications to watch this thread.
    Waiting on their chat support right now.

    Thread Starter thedesignpeople

    (@thedesignpeople)

    Hi Benbodhi,

    We just got it sorted. Turns out the client hadn’t paid a bill with eWay and once done and keys re-entered, all was fine. Hopefully it’s that easy for you!

    Good luck!
    Nic

    Oh, very interesting!

    It seems like if there’s any errors, the form just doesn’t display.

    I just got ours sorted too. In our case it was 2 things:

    1. The eWay API key password was too long (limit of 20 characters).
    2. The customer country code is a required field, so I added the country field to checkout (we don’t use addresses at all in this case, but a country field isn’t too much to ask for this reason).

    I hope all this helps someone else going in circles like I was.

    Thread Starter thedesignpeople

    (@thedesignpeople)

    Great that you got it sorted, thanks for adding!
    Nic

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @thedesignpeople and @benbodhi

    I’m glad you both were able to resolve your WooCommerce eWAY Gateway behavior on your site.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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