CC Fields not working

Hi 16cdesigns,

We’ve seen this issue come up as a theme conflict. You can test this by temporarily switching to a default theme like Twenty Fifteen to see if the issue remains.

Let me know if that helps.

Not working for me either.

Hi smith234,

Were you able to run a test with Twenty Fifteen and all other plugins disabled?

Hi,

I am experiencing the same thing. I disabled all plugins but Woocommerce, Woocommerce Subscriptions (as the product is a subscription), and this plugin. I also switched to Twenty Fifteen theme.

Sometimes on the checkout page the fields don’t load, and after a few refreshes they will appear. When they do appear, a refresh of the page might make them disappear. It’s really random, and quite disheartening as this will surely confuse customers and cause loss of sales.

What can be done about this?

@woosteve,

I believe I may have discovered the problem. It looks like there is a conflict with Woocommerce Subscriptions. When disabling this plugin, it works every time. When enabling it, the issue arises.

This issue is present on both Woo Subscriptions 2.0.8 and the latest 2.0.13

edit: I may have spoken too soon. Re-enabling my theme and other plugins brought back the issue despite leaving Woocommerce Subscriptions off. It seems this plugin really doesn’t play well with other themes and plugins

@woosteve,

After enabling logging inside checkout.js, I get Reference Errors inside the browser console.

https://i.imgur.com/PR53YU0.png
https://i.imgur.com/eBGQWQt.png

Notice at the bottom of the second image, line 3 column 24247.

If I refresh and the fields load correctly, this is what I get in the log

View post on imgur.com

Incase anyone is interested, a temporary fix I have found is to change this line:

setInterval( checkSetup, 250 );

to

setInterval( checkSetup, 2000 );

Within “wp-content/plugins/woocommerce-gateway-paypal-powered-by-braintree/assets/js”