CCPA Notice briefly displaying on every page

Hi,

Thanks for bringing this to our notice.

I have forwarded this issue to our development team, and also will keep you updated for the same.

Thanks
Dhananjay M.

Hi,

Thanks for your patience.

Could you please check whether you have integrated the MaxMind GeoLocation Services within the plugin.

And, also if you are facing issue related to Pro version of the plugin, can you please raise a support ticket with us.

Thanks
Dhananjay M.

Hey Dhananjay, I am trying to submit a ticket through the help desk but keep receiving the following 403 error:

We are sorry. You have been restricted from accessing this helpdesk page.

As I’d like to open a ticket can you please instruct me on the best way to do so?

Thanks much,
Joe

Hi there,

We’re sorry for the inconvenience. Here’s what you can do-

1. If you are using the Pro plugin, then please log in to your account and raise a ticket.
2. If it is a free plugin that you are using, please let me know what the issue is here.

Let me know if this works!

Thanks,
Shraddha

Shraddha, I’m sorry I wasn’t clear in the past message; but, yes I do have a pro account, and I have been trying to raise a ticket though I am receiving the error I described above.

I’m using this link: https://wpeka.freshdesk.com/support/tickets/new

Is there another one I should be using?

Thanks much!
Joe

Hi,

Sorry for the inconvenience.

Alternatively, you could raise a support ticket with us by login to My Account area on our website.

Once you are logged in to My Account area, go to Orders > Click Get Help button within the Action column of the order.

Thanks
Dhananjay M.