Certain Fields are not working as expected

Hi @ernstwg,

?but the rule {all_fields} didn’t show the the input in the email.

Just to be clear whether I understood your query. Even after filling the input field the email didn’t have the information?

Could you please share the form export so that we could give a closer look regarding this?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Kind Regards,
Nithin

Here the files on google drive. a form with required fields {name-1} and {email-1} . In that I can’t send the form even if the field {name-1} and {email-1} are filled . another form with optional fields {name-1} and {email-1} . In that I can send the form. Though the field {name-1} and {email-1} are filled it is not exported to the email .

https://drive.google.com/drive/folders/10bMGVYIKgvIpGAyyejRuNWoaHIYYrGbM?usp=sharing

Hi @ernstwg

Thanks for sharing the file export.

I imported the forms to my test site and was able to submit them and got the email notification with the corresponding field values.

A full plugin/theme conflict test is suggested in this type of scenario to identify if there is any element in the site causing the issue. Make sure you have recent backups and perform this operation on your dev/staging site if possible.
To learn more about a plugin conflict test, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Basically, you’ll need to deactivate all plugins, except Forminator and switch to a basic theme. Then test if the issue persists. If it doesn’t then start activating the plugins one by one until you identify the one causing the issue.

You can also check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let know the results you get from the test.

Kind regards

Luis

Hello @ernstwg ,

We haven’t heard from you for some time now, so it looks like you don’t require our further assistance.

Feel free to re-open this ticket if needed.

Kind regards
Kasia