Certain products not syncing

Hello,

Thank you for contacting us.

Is it the case that your products are not appearing in your feed or Facebook catalog?

If the products you mentioned are not included in your feed, they may have been excluded via a filter or condition. In this case, you need to check the product status(ensure it’s published, not hidden) and stock status.

If the products are available in your feed but not in your Facebook catalog, you may be showing old data. In this case, we recommend that you re-upload your feed to fetch the updated data. If there are any errors or warnings, you can share them with us.

To assist you better, please share the Feed Link and CTX Feed Status so that we can specify and find a possible solution for you.

Hi Shahed,

Thanks for your message. I’m pretty sure the products aren’t getting picked up in the feed, rather than it being a communication issue between the feed and Facebook.

Looking at the product list all of the products say ‘sync and show’ in the Facebook column so I’m not sure what’s going on there.

Here is the feed link: https://lofotenseaweed.no/wp-content/uploads/woo-feed/facebook/csv/fb-feed.csv

And the CTX Feed Status:

WooCommerce Version: 8.3.1 - You are using the latest version of WooCommerce.

Product Types: ? Simple Product [simple]

? Grouped Product [grouped]

? External/Affiliate Product [external]

? Variable Product [variable]

Total Products: WP Query: 39
WC Product Query: 39
Both Query: 39

Product Total by Types.

? Simple Product: 27

? Variable Product: 12

? Product Variations: 144

Product Per Batch: 200

Product Query Type: Both

Default Customer Location: Default Customer Location
Geolocate

Store Address
Flakstadveien 73
Napp
NO
8382

:

Multi Language Site: You are using WPML for multi language site. But the free version of this plugin is not compatible with WPML. Using Woo Feed Pro you can make feed for each language.

You can read this doc about: How to make feed for WPML languages?

Multi Currency Site: WooCommerce Multilingual is installed. Free version of Woo Feed does not support multi currency feed. To make feed for individual currency, you need the Woo Feed Pro.

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: WP Rocket plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

WordPress Multi Site: No

: Server Info

Home Url: https://lofotenseaweed.no

Site Url: https://lofotenseaweed.no

Version: 8.3.1

Log Directory: /home/forge/lofotenseaweed.com/public/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 6.4.1

WP Multisite: No

WP Memory Limit: 1 GB

WP Debug Mode: No

WP Cron: Yes

Language: en_US

External Object Cache: Yes

Server Info: nginx/1.18.0

Php Version: 7.4.16

Php Post Max Size: 96 MB

Php Max Execution Time: 90

Php Max Input Vars: 1000 B

Curl Version: 7.68.0, OpenSSL/1.1.1i

Suhosin Installed: No

Max Upload Size: 96 MB

Mysql Version: 8.0.23

Mysql Version String: 8.0.23

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

: Installed Theme

Lofoten seaweed: 1.0.0 (Latest:0)

: Installed Plugins

Pixel Manager for WooCommerce (SweetCode): 1.34.0

WPML Multilingual CMS (OnTheGoSystems): 4.6.7

WPML SEO (OnTheGoSystems): 2.1.0

Advanced Custom Fields (WP Engine): 6.2.4

Ortto (Ortto): 1.0.19

BackupBuddy (iThemes): 8.8.3

Broken Link Checker (WPMU DEV): 2.2.3

Bulky - Bulk Edit Products for WooCommerce (VillaTheme): 1.1.6

Bulky - Bulk Edit Products for WooCommerce Premium (VillaTheme): 1.2.6

Code Snippets (Code Snippets Pro): 3.6.2

Cookie Bar (Brontobytes): 2.1

Duplicate Page (mndpsingh287): 4.5.3

Facebook for WooCommerce (Facebook): 3.1.5

Imagify (Imagify – Optimize Images & Convert WebP): 2.1.3

Smash Balloon Instagram Feed (Smash Balloon): 6.2.6

iotek layout elements Gutenberg Block ([email protected]): 1.0.0

Ni WooCommerce Multi Currency Report (anzia): 1.3.0

Meta pixel for WordPress (Facebook): 3.0.14

Post SMTP (Post SMTP): 2.8.5

Product Visibility by Country for WooCommerce (WP Wham): 1.4.9

ProTeria CloudConnect (Krokedil AB): 1.5.7

Redirection (John Godley): 5.3.10

Redis Object Cache (Till Krüss): 2.5.0

Regenerate Thumbnails Advanced (ShortPixel): 2.4.1

Rank Math SEO PRO (Rank Math): 3.0.50

Rank Math SEO (Rank Math): 1.0.207

UpdraftPlus - Backup/Restore (UpdraftPlus.Com, DavidAnderson): 1.23.13

CTX Feed (WebAppick): 6.3.5

Woo Discount Rules PRO 2.0 (Flycart): 2.6.1

Woo Discount Rules (Flycart): 2.6.2

CURCY - Multi Currency for WooCommerce (VillaTheme): 2.2.0

Advanced Order Export For WooCommerce (AlgolPlus): 3.4.4

Checkout with Vipps for WooCommerce (WP Hosting): 1.14.16

Print Invoice & Delivery Notes for WooCommerce (Tyche Softwares): 4.8.1

WooCommerce EU/UK VAT Compliance (Premium) (David Anderson): 1.29.7

WooCommerce Stripe Gateway (WooCommerce): 7.7.0

WooCommerce Google Analytics Integration (WooCommerce): 1.8.10

WooCommerce Multilingual & Multicurrency (OnTheGoSystems): 5.3.0

WooCommerce PayPal Payments (WooCommerce): 2.4.1

WooCommerce (Automattic): 8.3.1

WP File Manager (mndpsingh287): 7.2.1

WP Rocket (WP Media): 3.15.5

WPML String Translation (OnTheGoSystems): 3.2.8

WPMU DEV Dashboard (WPMU DEV): 4.11.23

Feed Files
https://lofotenseaweed.no/wp-content/uploads/woo-feed/facebook/csv/fb-feed.csv

Fatal Errors
No Logs Found.

Thanks!

Steph

Hello,

Thanks for reaching us,

For the quickest resolution, I would like to request you change these options from CTX Feed > Settings and regenerate your feed. Hopefully, the issue has been resolved. If the issue persists, please reach us from here.

• This reply was modified 11 months, 3 weeks ago by Shahed.