Certificate has expired

  • Resolved bibiweb

    (@bibiweb)


    3 years, 5 months ago

    I have been using the PRO version of this plugin on 10 different sites for several years. Since a few weeks I am seeing the following error message on ALL my sites, when I view the Extension page: “Enhanced Media Library PRO could not establish a secure connection to check if an update is available. An error occurred: cURL error 60: SSL certificate problem: certificate has expired. Please contact plugin authors.”

    I wanted to know if anyone else is getting this error message.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webbistro

    (@webbistro)

    Hi @bibiweb,

    Sorry for not replying in due time! Please ask for the support of the premium version on this website https://wpuxsolutions.com/support in the future.

    The issue is related to the recent change to the Let’s Encrypt SSL certificate which is being used by our website (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/).

    Your server makes a request to our server to register your license key or to get information about (possibly) available EML updates, but cannot verify the new Let’s Encrypt root certificate.

    The only way to fix is to ask your hosting provider to update the CA certificate on their servers. Send them the link and explanation I provided above.

    OR you can update the plugin manually. Please contact me at https://wpuxsolutions.com/support for further support.

    Best,
    -Nadia

    Thread Starter bibiweb

    (@bibiweb)

    Hi Nadia,
    Thanks for your reply. The problem was solved several weeks ago as I guess the certificate was updated by my hosting provider.
    Regards,
    Brigitte

    Plugin Author webbistro

    (@webbistro)

    Hi Brigitte,

    Thank you for letting me know! You’re right. I believe, hosting providers were solving this one because it affected many.

    Best,
    -Nadia

Viewing 3 replies - 1 through 3 (of 3 total)
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