CF7 – Helpscout

  • Hello to everyone.

    I’m using CF7 on my website. Emails are sent to Help Scout but there is an issue.

    If a user is logged in then emails arrive correctly.

    If a user is not logged in then emails arrive blank (but in the header and in the ‘Show Original’ section there are all the data).

    I can’t solve this issue.

    https://www.ads-software.com/plugins/contact-form-7/

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  • Step by step approach to problem solving

    1. Switch temporarily to a WordPress default theme (Twenty Eleven etc.) and see if the problem goes away.

    If it does, you’ve most likely got a problem with your current WordPress theme.

    If switching to default theme doesn’t help it could be one of the plugins you are using that is causing the problem.

    2. Disable all plugins other than Contact Form 7

    If doing that solves the problem, you can then add back each item – one by one, until you find the cause of the problem.

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