CF7 messages not received

  • Resolved Midtgaard

    (@midtgaard)


    8 years ago

    Hi everyone,

    My shop is critically down as I can not receive messages neither through the contact page or through the WooCommerce plugin which have been setup with CF7. The message indicated as being dispatched but I do not receive anything in my inbox (neither in spam).

    I have read about the email-kidnapping scenario, but as it is a Google Business Gmail account I can see that it dosen’t even reach the server. What could be the reason fo me not receiving the email enquiries?

    The CF7 version I am using at the moment is v4.6.1

    Contact forms that do not dispatch:
    Get-contacted page: https://www.skolerobotter.dk/get-contacted/
    Contact page: https://www.skolerobotter.dk/contact/
    Product enquiry page: https://www.skolerobotter.dk/solutions/beam-plus/ (click request price)

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  • Thread Starter Midtgaard

    (@midtgaard)

    Alright, so Jewel guided me through the issue and we solved the issue with ease – here is what was wrong:

    Make the message dispatch
    In the Contact menu in WordPress we regarded the ‘Mail’ tab

    I had set the From email to ‘no-reply@’ but after changing it into ‘wordpress@’ it started sending.

    Make the data go through:
    In the Contact menu in WordPress we regarded the ‘Form’ and ‘Mail’ tabs

    If your fields are set like this: [tel* Phone] in the Form tab, then you are required to use capital P as in the code – otherwise it will not be recognized.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: @jewelhugecool your account is now being moderated and all of your replies are being redacted. Do not use these forums to contact people again.

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