CF7-SENDINBLUE emails not being sent for existing contacts

  • Resolved bnovembit

    (@bnovembit)


    2 years, 8 months ago

    HI there,

    We have integration with Sendingblue on multiple forms and have created different lists and Sendinblue email templates for each form.

    We encountered a problem with automated emails when the contact already exists in one of the lists, e.g.

    – When a user makes a forms submission on form-1, an automated email is sent from Sendinble (as it should).
    – When the same user with the same email address makes a submission to Form_ 2 the Sendinbule email is not sent. (it works if they imput a different email address)

    So my guess is, is the email address already exists in any of the lists on our Sendinble account, these from submission auto-reply emails do not get triggered.

    Sendinblue sutort directed me here, so please, advise how this can be fixed.

    Many thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Yes, a new contact request will not update the existing contact with the same email by default.

    Thread Starter bnovembit

    (@bnovembit)

    HI, Takayuki

    Thanks for the reply!

    When you say ‘by default’ you mean there is setup that can allow us to do that right?

    I wonder if there a way to bypass that on the plugin level or we need to play with Sendinblue setup or API.

    Can you please advise on this?

    BM

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    It is customizable with a wpcf7_sendinblue_contact_parameters filter. Use it at your own risk as the feature is provided for developers.

    Thread Starter bnovembit

    (@bnovembit)

    Thanks a lot!

Viewing 4 replies - 1 through 4 (of 4 total)
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