CF7 sent but we are not getting mails to gmail

Hi Sri,

What SMTP server are you using? I see that your domain’s MX is set for Office 365, and I did also notice that your SPF records aren’t quite right.

Your record:
include:outlook.com

Should be:
include:spf.protection.outlook.com

I would also recommend changing ~all to -all for best results.

Hope this helps.

Kind Regards,
Tim

Hi Tim

Thanks for response

We had changed our SPF records as you suggest, but still no luck

We not receiving mails to gmail

Website Server: Bluehost
Smtp Server: office365

please let us know, what is the problem

Thank you
Sri

• This reply was modified 3 years, 10 months ago by srihariwp.
• This reply was modified 3 years, 10 months ago by srihariwp.

Hi Sri,

Thanks for the reply. Can you copy over your diagnostics log into this thread for us?

Kind Regards,
Tim

My diagnostics report is below

hided

Please check and let me know

Thanks
sri

• This reply was modified 3 years, 10 months ago by srihariwp.
• This reply was modified 3 years, 10 months ago by srihariwp.

Hi @srihariwp,

Your PostSMTP is not configured correctly for Office 365. Please see my post below for the correct settings:
https://www.ads-software.com/support/topic/office-365-authenticated-smtp-not-oauth/

Please let us know how you get on.

Kind Regards,
Tim

Hi Tim

I followed your configure then contact form is not submitting getting error
“There was an error trying to send your message. Please try again later.”

My new diagnostics report is below

Mailer: postsmtp
HostName: plunksmith.com
cURL Version: 7.74.0
OpenSSL Version: OpenSSL/1.1.1i
OS: Linux server.plunksmith.com 2.6.32-754.23.1.el6.x86_64 #1 SMP Thu Sep 26 12:05:41 UTC 2019 x86_64
PHP: Linux 7.0.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=No, mcrypt=Yes, zlib_encode=Yes
WordPress: 5.5.3 en_US UTF-8
WordPress Theme: Divi
WordPress Plugins: All 404 Redirect to Homepage, All-in-One WP Migration, Better Font Awesome, Breadcrumb NavXT, Breadcrumb, BulletProof Security Pro, Classic Editor, Contact Form 7, Flamingo, Anti-Malware Security and Brute-Force Firewall, Easy HTTPS (SSL) Redirection, Post SMTP, Really Simple SSL, Redirection, Slider Revolution, ShortPixel Image Optimizer, Velvet Blues Update URLs, WP Rollback
WordPress wp_mail Owner: /home/plunksmi/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.16
Postman Sender Domain (Envelope|Message): plunksmith.com | plunksmith.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtp:tls:login://smtp.office365.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 52 | 789

if am using Outgoing Mail Server Hostname:plunksmith.com then my form is working good but not receiving mails to gmail.

Please let me know if i am wrong

Thank you
sri

• This reply was modified 3 years, 10 months ago by srihariwp.

Tim,

Where i am wrong could you please guide me

Waiting for your response

Facing with this issue from few days!

Thank you
Sri

Hi Sri,

I notice that you have have got Prevent plugins and themes from changing this enabled. Is the email address you are sening from exactly the same as it is configured in Office 365?

Kind Regards,
Tim

Hi,

Yes Tim,

Exactly the same mail id we are using in smtp,message and cf7 settings. Which we configured in Office 365

Thank you
sri

• This reply was modified 3 years, 10 months ago by srihariwp.

Hi Sri,

When you attempt to send a test email from the PostSMTP settings – what message does it give you there? This will be a different error to what you see on CF7.

Kind Regards,
Tim

Hi

When i am using Outgoing Mail Server Hostname: plunksmith.com:465
and try to Send a Test Email: To Gmail id i got below success message but not received mails to my gmail

Your message was delivered (353 ms) to the SMTP server! Congratulations ??

When i am using Outgoing Mail Server Hostname: smtp.office365.com :587
and try to Send a Test Email: To Gmail id i got below message

Could not open socket

Thank you
sri

Hi Sri,

Please run a connectivity test to smtp.office365.com and let us know whether the connectivity test can see the 365 server on port 587.

Kind Regards,
Tim

Hi Tim,

Thanks for soon response

yes i run and result is below

Summary:
? ?? Port 443 can be used with the SendGrid API.
? ?? Port 443 can be used with the Mailgun API.
? ?? Port 587 can be used for SMTP to smtp.office365.com.
? ?? Port 443 can be used with the Mandrill API.
? ?? Port 25 can be used for SMTP to smtp.office365.com.
? Port 465 is open, but not to smtp.office365.com.

Thank you
sri

• This reply was modified 3 years, 10 months ago by srihariwp.

Hi Sri,

Could you check with your hosting company please? It seems like there might be some kind of firewalling issue here. It is particularly odd that the connectivity test can see the 365 SMTP server okay, but it cannot open the socket when you run a test.

Please let us know what they say.

Kind Regards,
Tim

Hi Tim

Again thanks for reply!!

Okay! will contact to support and see for solution.

sure, Will let you know

Thank you
Sri