Change Address

  • Resolved dusucre

    (@dusucre)


    4 years, 6 months ago

    Hi HitStack Team,

    so far I have had success with the automatic generation of the shipping labels. Thanks! But I have 2 questions regarding the further usage:

    1. Where can I see the shipment in my account? In Germany, we use myDhl.dhl.com for DHL Express shipments. I do not see this shipment there? Which Portal should I use?

    2. A customer wanted to change the address and I tried to input the new address on your site and create new label. But it is not possible? There is a red label that says ‘Something went wrong’.

    3. Will the account still be charged if I do not use the wrongly generated label? I don’t see a way to cancel the shipment…

    Best
    Jacqueline

    P.S. I am still using the free version in order to try the plugin out. Does that have to do with the restricted features?

Viewing 5 replies - 1 through 5 (of 5 total)

  • 1. Where can I see the shipment in my account? In Germany, we use myDhl.dhl.com for DHL Express shipments. I do not see this shipment there? Which Portal should I use?

    Ans: You can get shipping labels in 3 places, 1) Your store order page, 2) Your email, 3) HITSHipo dashboard. once the product is shipped then it will reflect in your account DHL.

    2. A customer wanted to change the address and I tried to input the new address on your site and create new label. But it is not possible? There is a red label that says ‘Something went wrong’.

    Ans: We will check this. Basically it will work fine.

    3. Will the account still be charged if I do not use the wrongly generated label? I don’t see a way to cancel the shipment…

    Ans: Account won’t be charged if you created the wrong label. Once it’s shipped then only you get charged from DHL. But in HITshipo label count will get reduced.

    Thanks,
    If anything you can email to [email protected]

    Thread Starter dusucre

    (@dusucre)

    Thanks for the quick response! Thumbs up for support!

    1. It shows shipped on the HITShipo dashboard but not picked up yet. I will wait and see if it will appear in my DHL account after pick up today. Another question with regards to pick-up: do I receive any confirmation about the pick up?

    2. Please check again. I have tried again just now and it still doesn’t work..

    3. That is prefect. Thanks!

    Thread Starter dusucre

    (@dusucre)

    P.S. I found a way to regenerate the shipping label. One can reset the shipment and recreate on the Woocommerce order page. That has worked.

    Thread Starter dusucre

    (@dusucre)

    Another note: when the label is automatically generated, it is not able to show German alphabets. ?,?,?,ü became a string of characters. But when the label is generated on the WooCommerce order page, it works. Unfortunately, each label generation counts… :X

    Hi,

    The HITShipo update is released for German characters. SO you can try the labels now. And as soon as possible we will release the auto-translation option to the seamless work.

    Once the label is generated it will show the shipped state in shipo dashboard. That’s for the feedback we will make it meaningful.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Change Address’ is closed to new replies.