Change all orders to completed and not Processing

  • It seems all my orders are sent back to the customer as ‘Processing’ and then some customers do not bother getting their download product… they wait for processing to finish… which it never does because the customer is not informed afterward.

    How can I never have processing appear on the customers page?

    https://www.ads-software.com/plugins/woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor royho

    (@royho)

    A no cost way is to turn this on https://cld.wthms.co/198C4 which allows your downloads to customers while in “processing”.

    Thread Starter emptymind

    (@emptymind)

    Thanks but this is turned on. It does not solve the problem I mention…

    My customers still get order ‘processing’ notification on their account page and 25% of them do not realize they can still download their order so they do not click on the download link.

    I cannot understand why Woocommerce has this situation because I see endless posts about this ‘processing’.

    Plugin Contributor royho

    (@royho)

    Ok then you would need a plugin like this https://www.woothemes.com/products/woocommerce-order-status-control/

    Thread Starter emptymind

    (@emptymind)

    Thanks – I know about this plugin – it should be fixed and not a paid plugin – to have to manually complete orders is crazy.

    But really all I need is to find the php file and delete the processign word – that’s really the problem – to stop the customer seeing this so they assume the order is complete.

    Plugin Contributor royho

    (@royho)

    From my memory, if you the product is set to both virtual and downloadable, the order will go straight into completed status and thus only send the completed status email to your customers.

    Thread Starter emptymind

    (@emptymind)

    Apparently not so. My products are videos and virtual and downloads. But some are for streaming so download is not selected.
    The fact is that my customers see ‘processing’ on their receipt eimmediately after payment and its very confusing – they think this is payment processing.

    I asked Woocommerce to fix this a year ago.

    Plugin Contributor royho

    (@royho)

    I just tested this right now with Stripe payment gateway and the order went straight into completed for me skipping processing. See here https://cld.wthms.co/1lj3K

    Thread Starter emptymind

    (@emptymind)

    But if the product is a mix of video download and streaming (virtual) and DVD (shipping), then woocommerce only sends the download to ‘completed’.

    For streaming video where the customer pays to watch once (rent) although it is a virtual product it is not a download – then the order shows as ‘processing’. Same with DVD but that does not matter because the customer waits for the DVD to arrive by mail.

    So about 20% of our orders are shown as ‘processing’ in the customer receipt and on the customers login account page.

Viewing 8 replies - 1 through 8 (of 8 total)
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