Hi,
We handle all our theme/plugin related help through our support forums.
Can you please signup for free following below link here:
https://mythemeshop.com/#signup
Once done, could you please open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.