Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @rayeason,

    Please go to the Transparent Header section on the Customizer. You should find it there.

    Please let us know how you go.

    Kind regards,
    Herman ??

    Thread Starter rayeason

    (@rayeason)

    Have you tried it?

    Because you can not change it there.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    No, I have not. I didn’t think I have to try for something that obvious to me.

    However, as you wish, please refer to this video, @rayeason.

    ?Please let us know if you need further assistance or if I am missing something.

    Kind regards,
    Herman ??

    Thread Starter rayeason

    (@rayeason)

    Herman,

    That’s the problem.

    Nothing comes up with I click the logo.

    There is no pencil to edit or change the image.

    Here is a video showing the issue.

    https://www.loom.com/share/81502e7559f240aa8610050efbcfe263

    Thread Starter rayeason

    (@rayeason)

    Issue resolved.

    For some reason, your functionality and mine were a little different.

    I had to click Header Builder -> HEADER TYPES -> Transparent Header Builder.

    And was able to change the image.

    The pencil did not come up for me.

    Not sure why it was different but it worked.

    Thanks for pointing me in the right direction.

    https://www.loom.com/share/379c80d8d9c14b13b9ad8a2c5dd01057

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @rayeason,

    First of all, good to know that you have figured it out. Yes, we can go to the specific section on the Customizer by clicking the options we have on the control bar on the left side. The pencil icons are just kind of a “shortcut” to go to the specific section.

    Anyway, those pencil icons should also be available on your site as there’s no “version” of Astra that doesn’t have those pencil icons. Probably there is something on your site that causes the pencil icons are not available on your Customizer. Plugin conflict maybe?

    Well, since your initial query was resolved, please mark this thread as Resolved and feel free to start a new thread if you need more assistance.

    Kind regards,
    Herman ??

    Thread Starter rayeason

    (@rayeason)

    Resolved

Viewing 7 replies - 1 through 7 (of 7 total)
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