Change Password Link Issue

  • Resolved slovakia86

    (@slovakia86)


    2 months, 2 weeks ago

    Hello everyone,

    could you please help me? We have an issue on our website and do not know how to fix it. We got message from our member who wrote us this email:

    Good morning,

    I’m having issues to login. I made the password and it is incorrect. I’m clicking on the link to make a new password and the link is leading me to the login page again. Not to a new password page. I need a new password.

    In meanwhile the member managed to log in (he remembered his old password) but the issue still persists. I created a test account and having the same issue as him. I clicked on “Forgot Password”, normally received email with the link which should normally leading me to the page where I could change the password. But the link is leading me to login page instead of change password page.

    Could you please advise?

Viewing 1 replies (of 1 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    As per your request you are being redirected to the login page instead of change password page, and if so then you can check the following troubleshooting steps to resolve your issue:

    1. Kindly check that you are using the latest version of ARMember Lite(v4.041)

    2. Kindly confirm that you have mapped the change password page properly at the ARMember Lite -> General Settings -> Page Setup, and here if you have set the page correctly then it will be redirected properly.

    3. You can also check the “Change Password” page is accessible to everyone and is not restricted, if the page is restricted then it may happen that it is redirecting to the login page.

    4. Kindly check at the login page that you have not added the change password form shortcode, if yes then you can remove the shortcode from the loin page so that the members can be redirected properly.

    Please check accordingly and let me know how it goes.

    Thanks

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.