Change Reservation Dates

  • Hello,

    Once a reservation is sent and is in the pending state, how do you change the dates of the reservation if the user changes their mind?

    Thanks,

    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author benitolopez

    (@benitolopez)

    Hi,

    You can’t, there’s not such option. You can create a manual reservation or the guest can cancel his reservation and create a new one.

    However, this is a great idea and I will try to add this feature in the next updates. Unfortunately I’m really busy right now so it will require at least a couple of months.

    Anyway, can you explain better your situation? Does the room require a deposit? Does it contain a non refundable room?

    A solution can be:

    – Only for pending reservations (so no reservations with deposits) the ability to modify the dates (if they are available of course). Both for the admin and the guest. The guest may be able to modify a reservation only if enabled in the Hotelier settings.

    Thread Starter phadian

    (@phadian)

    We currently do manual reservations that require a deposit. Once the guest reserves the room online it goes into a pending state. Once we follow up and confirm, and receive the deposit, we move it to a confirmed state. We would like for us only to change the dates if a guest would like to adjust them, whether the reservation is in pending or confirmed states.

    For now we are deleting the reservation and adding it again.

    Thanks!

    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
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