Change sender name

  • Resolved bttmrc

    (@bttmrc)


    5 years, 5 months ago

    Hello,

    I’m using office 365, however I’m not able to change the sender name in the plugin settings. I changed it, check the box to force the change, but there is no change when the email is sent. How can we fix this?

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  • Hi @bttmrc,

    I apologize for any confusion with this (and for my delayed response here!)

    In order to help out, I’d need to know some extra details. I’ve shared questions and some quick tips below:

    1) Are your SMTP test emails (under WP Mail SMTP > Settings > Email Test) arriving successfully and with the correct From Name?

    If not, then this means that something in WP Mail SMTP has most likely not been set up correctly. In this case, please be sure to go back through our setup tutorial for the mailer you’ve chosen.

    In case it helps, you can find links to all mailer tutorials in this doc.

    2) If those test emails are working correctly, then could you please check whether the From Email in your WP Mail SMTP settings is being used in whichever plugin(s) are sending the email(s)?

    You can do this by checking the Force From Email box (under WP Mail SMTP > Settings) or by going into the specific plugin’s settings and manually adjusting the From Email to match the email you used to set up SMTP.

    Thanks! Please let me know if this helps you resolve the issue, or the answers to these questions if things still aren’t working once you give these ideas a try.

    Hi @bttmrc,

    I apologize for the late response. Currently, office 365 SMTP does not allow to set a custom ‘From Name’. The sender’s name will be the display name in your office 365 account. If possible, you could change the display name from your profile.

    I hope this helps!

Viewing 2 replies - 1 through 2 (of 2 total)
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