Change server, create csv, import not working

  • Resolved johntop

    (@johntop)


    8 months, 2 weeks ago

    my client change hosting. he uses the ctxfeed. I haven’t install it and created by myself. Someone else was support him, but we can’t her. after create csv file. we go to https://www.ma-shops.com/planet/index.php5?ref=start&lang=en and upload the file thru clients account. we get the error “Sorry, No items in this category. All items in this category are sold.“

    please help me asap

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    Thank you for reaching out to us.

    It appears that you are experiencing an issue with regenerating the feed after your hosting migration.

    From what we understand, feeds have been created for specific categories that currently do not contain any products on the new hosting. Please ensure that the categories in WooCommerce have products. If the categories do have products, check that these products are not out of stock. If all products are out of stock and you have a filter in place to exclude out-of-stock items, this could be the cause of the issue. Please make sure your category has the products and doesn’t exclude via a filter. Hopefully, your issue has been resolved.

    • This reply was modified 8 months, 2 weeks ago by Shahed.
    Thread Starter johntop

    (@johntop)

    I will check it.

    Thank you,
    John

    Thread Starter johntop

    (@johntop)

    Hi,
    the categories has products and are not out of stock. Also, after the last update with version 6.5.5 I can’t create a new feed with value “select attribute”.

    Hello,

    Thanks for reaching us,

    It would be helpful if you specify the issue with a screenshot. However, if there are fields without any selected attributes, please exclude the attribute from the feed or select an attribute to create the feed successfully.

    Plugin Support mansary

    (@mansary)

    Hi,

    We hope you’re having a great experience using CTX Feed. Since we haven’t received any further replies on this topic, we’ll be marking it as resolved for now.

    If you have any additional questions or need assistance, feel free to start a new conversation. We’re always here to help!

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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