Change status confirmation emails not being sent

  • Resolved gramomateusz

    (@gramomateusz)


    1 month, 3 weeks ago

    Hey, I have the following problem: I have a custom status set: “Awaiting Bank Transfer.” When the status changes from “Awaiting Bank Transfer” to, for example, “Cancelled,” emails to customers are not being sent, even though they should be. Everything works fine when statuses change between default ones.

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  • Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are well.

    Thank you for using our plugin and for reporting this issue. We will work on improving the behavior for changes from custom statuses to Cancelled in the next version.

    Best regards, peace!

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