Change status confirmation emails not being sent

  • Resolved gramomateusz

    (@gramomateusz)


    1 month, 3 weeks ago

    Hey, I have the following problem: I have a custom status set: “Awaiting Bank Transfer.” When the status changes from “Awaiting Bank Transfer” to, for example, “Cancelled,” emails to customers are not being sent, even though they should be. Everything works fine when statuses change between default ones.
    Thanks in advance for help or any hints.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are well.

    Thank you for using our plugin and for reporting this issue. We will work on improving the behavior for changes from custom statuses to Cancelled in the next version.

    Best regards, peace!

    • This reply was modified 1 month, 3 weeks ago by mathdaniel.
    Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are doing well.

    If you don’t have any other questions, I will mark this as resolved.
    Feel free to open a new ticket if you need assistance!

    We will be happy to help you. Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
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