• Resolved kostsi

    (@kostsi)


    Hello, after the last update, when someone change a product category, then the last pr;oduct category change name to wholesaler – Wholesale …. and you can not change it again. When you deactivate your plugin the changes are available again.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello @kostsi,

    Thanks for contacting us,

    I hope you are doing well, Could you please provide the screencast video of this issue? This will help us better understand and assist you.

    Thanks & Regards
    WP Experts Support Team

    Hi, I have the same issue. Updated all plugins but still have the problem.

    Please check the video: https://happy-marketing.hu/240320-temp/

    Mirza Hamza

    (@hamza1010)

    Hello @sziban,

    We’ve informed our technical team about your issue, and they will work on it promptly. When we receive their response, we will get back to you. Our team is here to assist you. Thank you for your patience.

    Thank you

    Sziban

    (@sziban)

    Thank you, waiting.

    Mirza Hamza

    (@hamza1010)

    Hello @sziban @kostsi,

    We have fixed this issue. Kindly use the updated plugin on your site and let us know if you still have any issues.

    Here is the updated plugin: Download Link.

    If you have any questions, feel free to reach out. We’re here to assist you.

    Thank you

    Sziban

    (@sziban)

    Hi @hamza1010,

    I installed and tested the plugin (1.7.0) today, but I don’t see any change, it gives me the same error as you can see in the previous video.

    Best,

    Szabolcs

    Mirza Hamza

    (@hamza1010)

    Hello @sziban,

    We have to check this and we will keep you updated on this.

    Thank you

    Hello @sziban,

    We have checked this on our staging site and it is working fine. Please have a look at the screencast video.

    Thank you

    Hi?@hamza1010,

    I’ve also updated to the latest version (1.7.0), when creating then editing a product category, attribute and tag, it defaults to Wholesaler – Wholesaler Role

    Kind regards,

    Hi Mirza Hamza (@hamza1010),

    Thank you for the information. I saw the video and understand the plugin works correctly on your test site, but unfortunately it still have the issue on my website.

    Thanks,

    Szabolcs

    Hello @sziban @jeffdrummer,

    To escalate your case, please create a ticket on our official website so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thank you

    Hi Mirza Hamza,

    Thank you, created a ticket.

    Szabolcs

    I updated the plugin to the latest version and the problem with editing the category still persists.

    When I change the category name, it shows “Wholesaler – Wholesaler Role” after saving.

    Does anyone know if this has been fixed?

    I have the same issue. The Primary Menu name also changed to Wholesale…, and the menu has also broken.

    When I add a new category, it gets saved by the name Wholesaler – Wholesaler Role

    Plugin Support Ibaad Ahmed Khan

    (@ibaad06)

    Dear @metapml @raunhar

    Thank you for reaching out to us.

    To assist you further, we kindly request that you open a support ticket on our official website. This will allow our team to gather the necessary information and provide the appropriate assistance regarding your issue.

    Thank you and best regards.

Viewing 15 replies - 1 through 15 (of 16 total)
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