Change to product name in Square not reflected in WooCommerce

  • Resolved alisontaylorbc

    (@alisontaylorbc)


    2 years, 7 months ago

    We have product system of record set to Square.

    We had previously synced product information.

    Then – IN SQUARE – we changed the name of one product from “Christmas Cat Sock” to “Sock – Christmas Cat” so that all our socks would be grouped together in the alphabetical product listing in WooCommerce.

    Then I synced again. I expected the product name in WooCommerce to be updated, but it wasn’t. How do I achieve this?

    I’m not sure if it’s related, but we also edited the location of another product (again in Square) to remove the product from the eCommerce location, but the product still shows up in eCommerce after sync. I had expected it to disappear.

    Thanks for any help you can provide.
    Alison

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @alisontaylorbc,

    Then I synced again. I expected the product name in WooCommerce to be updated, but it wasn’t. How do I achieve this?

    Updated product names should be included when syncing. If they aren’t, try importing the products again from Square. There is a checkbox to update existing products. Make sure that is selected.

    I’m not sure if it’s related, but we also edited the location of another product (again in Square) to remove the product from the eCommerce location, but the product still shows up in eCommerce after sync. I had expected it to disappear.

    Check and see if this setting is enabled in WooCommerce > Settings > Square. It should hide products in WooCommerce that aren’t in the Square location.

    If you still have trouble with either of these, let us know.

    Thanks

    Thread Starter alisontaylorbc

    (@alisontaylorbc)

    Hi 3Sons

    Thanks for getting back to me.

    As far as renaming the socks go: The steps you suggested (Import Products from Square -> Update existing products during import) were the steps I was already doing. The product name change didn’t sync over.

    I’ve just tested this again with a different product and the same thing happened. In Square, I changed the title, description, price and stock quantity and then imported products. The price and stock quantity changes got synced over; the title and description changes did not.

    For the products we removed from the eCommerce location: I’ve had the “Hide synced products when not found in Square” ticked all along. But products we removed from the eCommerce location (in Square) hadn’t stopped showing in the website. However, today they did stop showing. This feature seems to be working sometimes and not others.

    Can you help me troubleshoot these? My clients need this to work consistently.

    Thanks!
    Alison

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @alisontaylorbc,

    It definitely sounds like something is going wrong with the sync. Maybe the Square IDs that match up the products have gotten out of sync in some way or another.

    To troubleshoot this best, please open up a ticket at WooCommerce.com. We’ll be able to help you out better there.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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