Changes are not showing for another admin

  • lbrashear

    (@lbrashear)


    6 years ago

    Hi,

    I have another admin working on this website with me. When he makes a change, I don’t see it and when I make a change, he does not see it.

    Wben I’ve tested his admin account I don’t have this problem. I had another person login as him and that person could see my changes and vice versa.

    He is in another country but I don’t think we have that country restricted because he was able to see things up until about a month or so ago.

    I am hoping for some suggestions. We are getting frustrated and the client is wanting the job to be completed.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Do you have any caching plugins enabled? If so, it might be a good idea if each of you cleared the cache after making changes to the site.

    Thread Starter lbrashear

    (@lbrashear)

    No, we don’t. Sorry, I should have included that in the original post.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    What sort of changes are you talking about?

    Thread Starter lbrashear

    (@lbrashear)

    First, he installed the plugin “WooCommerce TM Extra Product Options”
    He made updates to products but only he could see them on the back end as well as live. His manager could not see the updates. They let me know and we all tested together. I could not see his and I made some changes that he could not see.
    I asked the plugin developer for help. He could not duplicate this issue. I tested here in the US with my hosting provider and we could not duplicate the issue.

    Now, I have made a child theme and he, the developer who is working on the products, cannot see that I’ve done this. He sent me a screenshot and only sees the parent theme as active. The child theme is not even created as far as he can see.

    I am asking his manager to see if he can see the child theme. I have not heard back from him. I think that will pinpoint whether it is that person’s computer or the country where we are having an issue. Both are in India.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    There may be some caching along the way. Are you using a CDN in any way? Are the other folks logging out and then back in?

    Thread Starter lbrashear

    (@lbrashear)

    I will make sure they are logging out each time.
    I did a quick search and Inmotion hosting (my provider resells their hosting to me) does use CDN. Maybe I need to call them. But I’ve asked him for help and he seems to know much more than the support people I tend to get when I call.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Ask how one purges the CDN cache.

    Thread Starter lbrashear

    (@lbrashear)

    Hosting (inmotion) says they do not use CDN.

    Thread Starter lbrashear

    (@lbrashear)

    Apparently, we are working on two different servers. Ugh. I think this explains the child theme but not the other issue of the plugin.

    Thread Starter lbrashear

    (@lbrashear)

    my hosting provider has it figured out. Thanks for your help!

Viewing 10 replies - 1 through 10 (of 10 total)
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