Changes aren’t saving

Hi Dear @lmccabe ,

Thank you for the topic.

I am really sorry about the issue you are experiencing.
We checked the latest version of the plugin and have not found any related issues.

This problem might be a conflict with another plugin on your website.

Please try to deactivate the rest of your plugins and check whether the problem persists?
Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.

You can re-activate the plugins and change the theme back again after troubleshooting.

Please inform us of the results.

Thank you.

No new plugins were added, nor has the theme changed since Friday when it worked and yesterday when it did not.

Thank you for your reply, Dear @lmccabe .

Have you done the troubleshooting we have mentioned previously?

Please note that the latest update of our plugin is done on 01.06.2021. If it worked until Friday and suddenly started to not work, most presumably, it does not have any connection with us.

Presumably, you have activated an auto-update for another plugin, and it causes the conflict. Please check it out.

Please make troubleshooting so we can understand the exact cause of the issue and solve it asap.

Thank you.

I have the same problem, and actually noticed it since WP 5.6.x update.
My workaround has been to create a new / copy an existing Pop-up.
The latter seems to also enable one edit and save as it is duplicating a good row.
Thereafter, it does not allow changes.

I have used Inspector and Query monitor, even disabled cloudflare and all other plugin’s and the issue persists.

It seems, somewhere in the stack there is the following “Warning” on loading any newly saved Popups, that did not happen in the originals I have built I think around WP 5.3:

[DOM] Found 2 elements with non-unique id #active_date_check: (More info: https://goo.gl/9p2vKq)
<input id=?”active_date_check” type=?”checkbox” class=?”active_date_check ays_toggle_checkbox” name=?”active_date_check”>?
<input id=?”active_date_check” type=?”checkbox” class=?”active_date_check ays_toggle_checkbox” checked>?

I regularly check developer console for warnings and errors and this has been a recent occurence.

I have even cleared all browser cache and cookies and used incognito in new sessions to make sure it is not some rouge local browser cookie / cache.

I hope you can identify how / why this happens as to me it indicates the DB entry is getting corrupt and therefore unable to update, even though it says saved – I used Query Monitor to check and oddly see no update / alter statement and therefore no error from a query either.

Hope that helps support analyze – I can grant access to you to analyze if you wish, please let me know.
Hope it also gives you a workaround lmccabe

Thanks,
Thiru

Hi, dear @thiruc ,

Thank you for your comment.

I am really sorry about the issue you are experiencing.

We checked on our end both on older and newer WP versions, though have not found any related issue.

We were able to make changes after duplicating.

Moreover, the error which you attached means that two IDs are written with the same name.

Please contact us via this form for further support. Our customer care specialists will always be happy to help you.

Thank you.