Changes ‘save’ but dont actually change

  • Resolved oaimwp

    (@oaimwp)


    3 years, 2 months ago

    Hello,

    We’re trying to adjust our holiday hours due to COVID measures but none of the changes I make are reflecting on the live website.

    I also noticed that:
    -Past ‘special hours’ are no longer disappearing from the list of ‘upcoming special hours’.
    -The structured data appears to not be written into the home pages source

    Each of these things were working a few weeks ago.

    So far I’ve:
    -Ruled out web server caching
    -Ruled out CDN caching
    -Cleared the plugin cache
    -Disabled and re-enabled the plugin
    -Disabled the Google My Business integration and re-enabled it

    Nothing seems to have an affect.

    In every scenario, the values appear to save successfully but are not reflected on the live website.

    Can anyone suggest how I could approach debugging this?

    • This topic was modified 3 years, 2 months ago by oaimwp.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter oaimwp

    (@oaimwp)

    I’ve managed to resolve a couple of the issues:

    -Structured Data is now published. It wasn’t displayed because someone unchecked the “Enable structured data” button in We’re Open..

    -Past ‘special hours’ were still being displayed because I created the object with a fixed date range starting on Dec 22nd.

    The remaining major challene is that any change of values at all in We’re Open appears to save, but is not reflected on the live website or in the structured data.

    Plugin Author Design Extreme

    (@designextreme)

    @oaimwp Thanks for getting in touch.

    This does sounds like a caching issue in the front-end, but just to check: are all the opening hours in the Dashboard properly saved and refreshing the page shows the correct information?

    For the front-end, there is a parameter you can use to immediately refresh the data there. Try:

    [open update="immediate"]

    Thread Starter oaimwp

    (@oaimwp)

    Well.. from what I can tell, this is 100% human error on my part. Sorry to bother you with this!

    My disoriented holiday brain was interpreting things incorrectly.
    I’m happy to report that everything is working exactly as designed!

    I just had to remember how I designed it! ??

    If you have a clever way for me to display a list of only special hours for an upcoming fixed period, this seems to be the only thing I’m doing in clunky way.
    Something like [special hours=’next two weeks only’] ?

    This is working well enough if I remember to update the start date occasionally:
    [open ul class=”dark closed-italic hours-uppercase day-uppercase” regular=”false” day_format=”short_date_short_month” time_format=”12_colon_gap_trim” start=”2022/01/01″ end=”2022/06/31″]

    Thank you for responding and happy holiday!

    Plugin Author Design Extreme

    (@designextreme)

    @oaimwp Thanks for the update!

    Please have a look at the start and end parameters, there has been a recent addition here to perform the exact functionality you’re looking for: relative start and end dates.

    Thread Starter oaimwp

    (@oaimwp)

    Amazing, thank you ??

Viewing 5 replies - 1 through 5 (of 5 total)
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