Changes to default color and icons not saving

  • Resolved brentammok

    (@brentammok)


    2 years, 7 months ago

    Hi!

    Love the plugin.

    As per the topic title, I cannot change the color or icon.

    I make the changes, click ‘save’, get a pop-up at the top of the screen that says that the changes were saved successfully, but then the default color / icon returns.

    Any suggestions?

    Thanks

    Brent

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Super Web Share

    (@superwebshare)

    Hi @brentammok

    Thanks for using the Super Web Share plugin and sharing your kind words. First of all, we’re really sorry for the delay in responding.

    I checked the website which you have linked to the ticket and noticed that you have changed the icon and color other than the default one, which we do provide as default within our settings page. Can you please confirm whether you have fixed the issue or not? If yes, what was the issue?

    In some cases, we have noticed server/CDN caching plays some issues with the updating of icons. Flushing the cache helps to sort this out.

    If not, could you please let us know whether you are noticing any browser console errors when saving the settings? It will help us to narrow down the issue.

    We look forward to hearing from you and are happy to help you.

    Thread Starter brentammok

    (@brentammok)

    Thanks for responding.

    When I woke up this morning I did see the changes I made take effect.

    So it seems to have resolved overnight.

    Thank you.

    Plugin Author Super Web Share

    (@superwebshare)

    Hi @brentammok

    Thanks for confirming and updating us that the issue has been fixed. ?? So it would be mostly due to some caching.

    If you have some time to review, that would be really awesome!
    https://www.ads-software.com/support/plugin/super-web-share/reviews/#new-post

    Please do not hesitate to bump a new ticket on our way for other concerns and issues. We’d be glad to help you out.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Changes to default color and icons not saving’ is closed to new replies.