Changes to products and sets not synced to Facebook

Hi @midpath

Thanks for sharing the issue you are seeing.

Can you please navigate to Marketing > Facebook and enable logs please:

Link to image: https://d.pr/i/wR0jCf

And then try another sync.

Once done, can you please attempt another sync.

Please then navigate to WooCommerce > Status > Logs and select the Facebook logs from the dropdown on the right, and provide a copy of those logs.

This will help us understand what information is being communicated between WooCommerce and Facebook.

Thanks!

Hello, thanks for responding. The log is quite big so here is the link:

https://www.dropbox.com/s/um4nbj80le5piwf/facebook_for_woocommerce-2021-05-18-09e0ca40b65d1813cc68e9a74f171611.txt?dl=0

I observed really strange behavior since yesterday. I did a sync after I reported the issue, that time the Sale Price was populated with Price instead. After turning on logging and performed a sync, now the Sale Price was populated with Sale Price. But I have not checked all the products.

Changes to Sets are still not synced.

Hi Jason,

Thanks for the logs.

We’d like to troubleshoot this further with you.

Could you please contact us at WooCommerce.com > My Account > Support and create a support ticket. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done. Please also include a link to the products on your site and your Facebook page please.

We will be able to help you further there.

Hi @midpath,

We haven’t heard back from you in a while, so I’m going to mark this as resolved.

If you require further support, please open a support ticket following the above link and we can assist you there.

If you have already created a support ticket and not heard back, please let us know the ticket ID and we can investigate this.

Thanks!