Changing Administrator Error

  • I am trying to change the administration email address on my WordPress site. When I put in the new email to change the admin to, it says it will not change it until I confirm through the email they send to that account. However, I am not getting any email to that account or any other account we try. It seems as if the email is getting lost somewhere and it will not let us change the admin email. I have reached out to tech support, the hosting company, and the web developer and none of them can figure this out either. Any help is greatly appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    This is the error message: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.5”.
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    Please advise…

    Moderator James Huff

    (@macmanx)

    @jljefferson I advise that you open your own thread: https://www.ads-software.com/support/forum/how-to-and-troubleshooting/?view=all#new-topic-0

Viewing 3 replies - 1 through 3 (of 3 total)
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