• Resolved Sarg1081

    (@sarg1081)


    I changed my Ebay Lister template a few days ago making sure it would be compliant with the new rules on Ebay concerning active content. I made a new template first and then deleted the old template. Upon checking my listings after doing this I noticed all my product descriptions were missing and all my listings still have to old template listed. I have tried to switch my items to the new template but no luck. I also get this when I click on preview for each existing listing.
    Template file is missing: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/template.html

    The template file header.php could not found at: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/header.php

    Please check your upload folder permissions or contact support.

    The template file footer.php could not found at: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/footer.php

    Please check your upload folder permissions or contact support. So what to do next?

Viewing 1 replies (of 1 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hello Sarg1081.

    Upon checking my listings after doing this I noticed all my product descriptions were missing and all my listings still have to old template listed. I have tried to switch my items to the new template but no luck. I also get this when I click on preview for each existing listing.
    Template file is missing: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/template.html

    The template file header.php could not found at: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/header.php

    Please check your upload folder permissions or contact support.

    The template file footer.php could not found at: /home1/taylorma/public_html/ginnylee/wp-content/uploads/wp-lister/templates/wine-holders/footer.php

    Please check your upload folder permissions or contact support.

    It sounds like this is happening because you deleted the original listing template before switching the listing profile over to the new listing template. Did you make sure to visit the listing profile and set the new listing template you created in the “Templates” section of the listing profile? I am not sure if you tried this. You said:

    I have tried to switch my items to the new template but no luck.

    Why no luck? Can you provide further details on why that is not working?

    Kind regards,
    John

Viewing 1 replies (of 1 total)
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