Changing field contents reloads stripe dialog (and empties it)

  • prior to 3.3.7x it was working fine. But in 3.3.7 when the customer changes or types in billing information the previously entered card information clears out.

    We have changed the order the customer does things in a wizard kind of way on desktop, but the same occurs in the mobile view where both information about stripe and the address is shown at the same time.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @sh101

    What you’re observing has always been a part of WooCommerce core and is not related to the Stripe plugin. When a billing or shipping address field changes, WooCommerce makes an ajax call that re-calculates the cart totals. That request’s response contains updated HTML which WooCommerce then replaces on your checkout page.

    Sometimes that replace includes the payment method section and so the card form gets replaced. This is all part of core WooCommerce. The request is https://me.moderskeppet.se/?wc-ajax=update_order_review.

    Kind Regards

    Thread Starter Fredrik Melén

    (@sh101)

    Hello @mrclayton ?? Thanks for your reply and I hear ya! But the thing is – it works fine in version=3.3.62, I have downgraded to that for now.

    I tried an other shop that I know uses your plugin and the same happens there, if I fill in the card data and then go back and change for example postal code the card clears out. I tried some other payment options on that site and it did keep the information even after the update_order_review call. And so does your plugin using the version stated above.

    I know that is not the regular flow for a standard checkout to change the billing information after adding payment information, but the regular checkout DOES allow the customer to do that and who knows, you only need to touch the billing fields to trigger a update_order_review

    Best regards
    /Fredrik

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @sh101

    After testing you are correct. In version 3.3.7x there was a consolidation of code to make the plugin easier to maintain. One piece that got dropped was the check that kept the existing form rendered rather than re-rendering.

    We will need to add that back in the next release. Thanks for bringing that to our attention.

    Kind Regards

    Plugin Author Payment Plugins

    (@mrclayton)

    Version 3.3.75 released.

    Thread Starter Fredrik Melén

    (@sh101)

    Thanks for the swift fix @mrclayton ! Will try it out now, perfect – just started working!

    Keep up the good work!

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.