Changing functionality after purchase

  • I have been using this plugin for a while now. Somewhere in the first half of this year, the owners eliminated functionality. The changes are not mentioned in the change log. Pre-generated codes were always perfectly sold. But all of a sudden, not anymore. It is mandatory to select a generator with pre-generated codes. But for my user case, that’s not an option.

    After finding out about this issue, I received a message that it would be fixed. It’s been a few months now, and I still get the message that it will be fixed. However, because of the time that has already passed, I am losing confidence in this. Therefore, 2 stars for taking a very long time to resolve the issue and changing functionality without checking in with users. There are more people using this functionality, I expect.

    Update 11-10-2023:
    After the escalation of the issue, the problem was fixed very soon. Everything works as described again now. Did some testing, everything seems okay now. You can now manually generate codes and sell the codes. Perfectly solved. Before this matter, I was pleased about this plugin, so enough reasons for me to restore to the original 5 stars. Hope to be using this plugin for a long time!!

    • This topic was modified 1 year, 1 month ago by Bouke Koning. Reason: Quick fix of the problems I encountered and the reputation before the issue
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @boukekoning,

    Thank you for taking the time to share your feedback. We truly value the input of our users, and I’m genuinely sorry to hear about the frustration you’ve experienced due to the changes in our plugin.

    Software development is indeed a dynamic process, with the landscape continuously evolving. As we strive to improve and adapt our plugin to meet the diverse needs of our user base, sometimes functionalities might change or be adapted. We always aim to ensure that these changes result in a more efficient and user-friendly experience. However, we understand that, at times, this might not always align with the individual use cases of all our users.

    It’s concerning to hear that the issue you flagged hasn’t been resolved in a timely manner, especially after you’ve been informed that it would be fixed. We take such concerns very seriously and will double down on our efforts to address this. Additionally, we’ll review our change log communication process to ensure that any changes, especially those affecting key functionalities, are clearly documented. Rest assured, a new update has been released that resolves the issue you encountered.

    Please know that your feedback is instrumental in helping us improve. While bugs and issues can be an inherent part of software development, it’s the feedback from dedicated users like you that helps us identify and rectify them efficiently.

    Again, I hate you had that experience, and would love the chance to earn back your trust.

    Thread Starter Bouke Koning

    (@boukekoning)

    Hi Mehedi,

    Thank you for your response. I just checked the new version, and everything seems to work as expected! Thanks!!

    I understand your plead in the evolution of code etc. Of course everyone wants their product to be better. But in my case, one of the options that is even on your option list was drastically changed. Serials generated by the plugin were sold perfectly, until a hidden change. And therefore manual generated codes were not sold anymore. A function that is even mentioned on the feature list. And changing or even stopping functionality is something dangerous in my opinion, customers rely on that.

    But all this in mind: it’s fixed now and glad it is. My next event is coming up, and now it seems that I don’t have to manually generate codes in a different application to be sols, but just use the build in generator, which works perfectly now. And the testing in selling is going perfectly too. So I am happy.

    All the best!!
    Bouke

    I’m pleased to hear that, Bouke! ?? Wishing you great success with your events!

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Changing functionality after purchase’ is closed to new replies.