Changing “Pending” Slug to “Completed” after order payment???

Hi @mwambembela,

It sounds like the issue here may be that your payment gateway is not able to communicate with your site to tell it that payment has been collected.

The statuses you’re referring to here, “Pending Payment, Processing, and Completed” are Order Statuses and not Payment Statuses .i.e they tell you the status of the order and not the status of the payment.

When payment has been accepted, your gateway is supposed to notify your site, at which point the site changes the status of the order to “Processing” if it is a physical product that needs to be shipped or “Completed” if it is a virtual product that doesn’t require shipping. You can learn more about order statuses and what they mean here – https://woocommerce.com/document/managing-orders/#order-statuses

So, the issue here is that your gateway either has issues with their Instant Payment Notification (IPN), or you have something on your site that is blocking that IPN from coming through.

I’d recommend speaking to the payment provider rather than trying to alter something that is working as intended

Too bad they can’t help, i tried several times to ask for a help with no lucky.

And the products am selling are virtual so they should be completed automatically as they do not require shipping.

Hi @mwambembela

Too bad they can’t help, i tried several times to ask for a help with no lucky.

If your payment provider is not available to address the situation, then you may need to consider switching the payment provider. May I know which payment gateway are you using?

If possible, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi @margaretwporg
Too bad i can’t switch to another provider as they are the only one with mobile payment in the Country and that is our target, They are called DPO Payments.

Here is system status below

https://prnt.sc/4HazBM9WzDOP

https://prnt.sc/OjOd6VaVV_w0

Hello @mwambembela

Thanks for your message.

Too bad i can’t switch to another provider as they are the only one with mobile payment in the Country and that is our target, They are called DPO Payments.

I’m sorry to read that. You might also want to check our payment gateway options here https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/?categoryIds=1023&collections=product&page=1

You can filter by country to find another gateway that can work for what you need.

I’m afraid we cannot provide support for extensions that are not developed by WooCommerce. If you wish to keep using DPO, I’ve found a couple contact pages you can try too:

https://www.ads-software.com/plugins/dpo-group-for-woocommerce/
https://dpogroup.com/contact-us/

Thank you @nathvi for your reply.

I tried to check for alternative in link you sent with no lucky.

Let me try to check them again.