Changing registration email address

  • Hello, there seems to be a problem with getting the lost password link that WordPress sent to my email server. Each time WordPress supposedly sent a link to my email address to reset the lost password, I never received one. This has been going on a couple of times. It seems as though my email server and WordPress do not connect (no message in the junk folder either). I didn’t pay much attention since I did not need to change my password. However, within the last 12 months my website was hacked by malware twice (the last one 3 days ago). It is becoming important to change my WordPress log In password. Since my current email address never gets the WordPress link it is probably better that I change my registration email address to another one (more reliable one0. That way I can get the link that WordPress send.So how can I change my registration email address on www.ads-software.com

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  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    —

    As for your password, try this method: https://www.ads-software.com/support/article/resetting-your-password/#through-phpmyadmin

    That will walk you through changing your password directly in the database, and you’ll find phpMyAdmin in your hosting account’s control panel.

    Thread Starter mthant

    (@mthant)

    Thank you. I looked at the PHPMyAdmin instruction to change the password. It seems to be complicated as I am a novice in WordPress and I don’t know PHP. I will try your other suggestions first before I approach this one.

Viewing 2 replies - 1 through 2 (of 2 total)
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