Character corruption

  • Resolved hirataku

    (@hirataku)


    4 years, 9 months ago

    I’m Japanese, and sent an inquiry in Japanese. I found 3 characters corrupted out of 218. They are separated from each other. What’s the cause, and possible remedy?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @hirataku,

    Thanks for your inquiry.

    Which characters are corrupted and where they are corrupted in email or in submissions section?

    Thread Starter hirataku

    (@hirataku)

    Hi Zhanna,

    I did not notice the character corruption in the submission section, because I could not see the verification page.
    When I received an e-mail that confirmed my message, I noticed a few Japanese characters corrupted into “a white question mark in black rhombus.”

    Can you understand this?

    with best regards,

    Akio Hama

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello Akio,

    Thanks for getting back to us.

    Please send what was written, exact text and then please write how it appeared in your email, we’ll try to replicate the issue and get back to you.

    Thread Starter hirataku

    (@hirataku)

    Could you please let me know how I can send a PDF file that contain the correct message and corrupted message?

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Please note that you will need to use Form Maker PDF Integration Extension for this purpose. For the questions regarding the Premium extension, please contact our support team using the following form.

    Thank you!

    Have a nice day!

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We are sorry for the misunderstanding.

    We are kindly asking you to send the PDF file via following form.

    Thank you in advance!

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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