Character Error

Same is happening here to me. I checked everything and I have no special characters. Any help appreciated,

Thanks!

When you get an error trying to list or revise an item on eBay and you need someone to look into it, the best and quickest way is to enable WP-Lister’s logging option, repeat the action and send the resulting log record to out support team.

You can find detailed step-by-step instructions on how to send a log record to support here: https://docs.wplab.com/article/56-how-to-send-a-log-record-to-support

In some of these cases, we might have to log in to your site in order to identify and/or fix the problem – and a public forum is not suitable for sharing private information like login details…

Generally, you’ll get a much quicker reply when you submit a support request at https://www.wplab.com/request-support/ because this forum is only monitored by the developer (me) while support requests via wplab.com (or email) are handled by a small support team.

kind regards,

Matt

In some of these cases, we might have to log in to your site in order to identify and/or fix the problem – and a public forum is not suitable for sharing private information like login details…

And really discouraged in these forums. To be frank, no one should grant you that access.

*Drinks coffee*

I know you only are seeking to help your plugin user.

But do not request that access as that’s going too far and that is really frowned upon.

You can ask for details, you can walk the user through help, you can make suggestions. Asking for login credential is solid “No” and please do not do that again.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

Hi Jan,

generally, I totally agree – and just to be clear: I did not ask you for login details – I merely mentioned that the support staff you contact via wplab.com might to so.

That being said, without being able to log in to a (usually paying) client’s website, there would be countless issues left unfixed over the years. Especially when it comes to issues that are caused by 3rd party plugins or the server setup it would have often been simply impossible to fix something (read “improve the compatibility and stability of WP-Lister”) without being able to reproduce it on the clients site myself.

Some issues can be identified via screensharing – but others require even more, like FTP details. And I totally understand everyone who does not want to give them away – but the great majority of users appreciates a quick fix for their problem, rather than having to wait for a new version to be released. I would estimate that not more than 1-2% of my paying users share your view on this – but again, I can completely understand it.

But if someone thinks otherwise and provides login details to a company which produces a plugin which is vital for their business and they receive a quick hotfix within 24 hours, then that’s okay for them too. It has nothing to do with this forum and its policies regard this matter.

kind regards,

Matt