charged twice and never received the product

  • Resolved inkhappi

    (@inkhappi)


    8 months, 3 weeks ago

    I purchased Jetpack VaultPress Backup and was charged twice and never recieved the product. I have tried to resolve this on my own but may be forced to claim fraud as I can’t talk to anyone to resolve this.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there @inkhappi,

    Could you please contact us at Jetpack support via this contact form, including the URL of this thread? We’d be happy to look into this for you, without you having to share private information on the forum.

    Talk to you soon.

    Thread Starter inkhappi

    (@inkhappi)

    I purchased Jetpack VaultPress Backup and was charged twice and never recieved the product. I have my bank statements to prove the charges. I tried to resolve this earlier but I had a family death that caused me to pause persuing this but I just want my money back. The transaction was made on 5/31/24 andI have screenshots of the transactions.

    Hi there,

    Very sorry to hear about your loss, as well as this issue with the Jetpack products.

    I have put it a request with our payments team to process a refund (I need help from them since it is older than 90 days, otherwise I would just process the refunds myself.)

    We’ll let you know once we hear back from them!

    If you’d like to give Jetpack Backups a try in the future, we can help to make sure the licenses get activated on the site.

    Hi again,

    I’ve heard back from the payments team and they have refunded both charges. It may take a few days for the funds to be back in your account.

    Please let us know if we can help with anything else!

Viewing 4 replies - 1 through 4 (of 4 total)
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