Charitable doesn’t save default donation amount option for the campaign

  • Resolved fabrizio83714

    (@fabrizio83714)


    2 years, 2 months ago

    I noticed that if a user does not select an option between the available amounts, when confirm the donation it appear an alert dialog with just the message “top”. So i decided to insert a default option so that this message does not appear, but if I go to the campaign options and put the flag on default corresponding to the amount I want for default it does not save my option.

    How can I do? Is there a way to fix by myself just to put the value on database and save my default value?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WPCharitable

    (@wpcharitable)

    @fabrizio83714 thanks for reaching out. Can you confirm for us what version of Charitable you are using? Thanks!

    Thread Starter fabrizio83714

    (@fabrizio83714)

    version 1.7.0.6

    Thanks

    Plugin Author WPCharitable

    (@wpcharitable)

    @fabrizio83714 The message dialog you are describing was a bug that was resolved in 1.7.0.7. We did resolve a reported bug with default donations in 1.7.0.8 (out a few days ago). If you can upgrade to the latest version 1.7.0.8 and clear your browser cache, and try this again let us know if it resolved the issue.

    If you need assistance in upgrading the plugin, let us know and we can help with that.

    With 1.7.0.8 if you have already tried setting a default option to a campaign already you might have to remove the suggestion donation options, save the campaign, and re-add them with choosing a default option. But try just upgrading and resaving a default option choice FIRST. Worse case scenario, give us a detailed step-by-step to make sure our team can repeat your steps exactly to confirm your issue.

    Let us know if you have any further questions. Thanks!

    Thread Starter fabrizio83714

    (@fabrizio83714)

    Thank you for your support.

    I upgraded plugin version and the alert problem is fixed. Also I can save the default option, but even if it is saved in backend, the option in the form is not automatically selected.

    Thanks

    Plugin Author WPCharitable

    (@wpcharitable)

    @fabrizio83714 Good to hear about the alert issue you were experiencing. Can you do the following regarding the auto-selected donation option:

    1. Make sure your browser cache is completely cleared/dumped.
    2. Share with us the public URL and exact item you chose to be auto-selected.

    I’ll share this with the team when you provide it and we will try to confirm. Thanks!

    Plugin Author WPCharitable

    (@wpcharitable)

    I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    In addition to the two items we relayed above please note an upcoming version (1.7.0.9 at the time of this writing) might include bug fixes and if it includes anything relating to the default donation option we will drop a note here.

    Also, our team also recommends that if you change an option in the admin but do not see the form update on the front-end that you make sure you clear any server side caching (some hosts like Kinsta, SiteGround or WPEngine allow clearing cache via their control panels) or clear caching via any activated performance/cache plugins.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Charitable doesn’t save default donation amount option for the campaign’ is closed to new replies.