Charity Website Handover

  • I work for St. Vincent de Paul and the person who created our website left and gave me limited access to changing the website but I need more access to change our business hours but he’s not getting back to us. How do I go about getting admin access without any of the information and without the person who created the page? (Also, I know nothing about WordPress).
    Thank you,

    [personal contact info removed by moderator]

    • This topic was modified 3 years, 3 months ago by Steven Stern (sterndata).
    • This topic was modified 3 years, 3 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

    Use the PHPMYADMIN method to reset the old admin’s password. Login as them and make your own account an admin, then logout and login as yourself. If the old admin is truly gone, change their access to “no role on this site” or “subscriber”.

    You may need to contact your host, OVH, to get access to the hosting account.

    Thread Starter parsonsusedfurniture

    (@parsonsusedfurniture)

    Thank you for the quick reply! I’ve gone to the website and downloaded the program but I’m not sure how to open it/run it. Would my WordPress login get me into that program as well- since it says to login and I obviously don’t have a login for it?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Downloaded what? There’s nothing you should be downloading. If you’re trying to access PHPMYADMIN, that’s part of your hosting package. Contact your host for help logging in to hosting and/or to the database.

Viewing 3 replies - 1 through 3 (of 3 total)
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